What should the closure record identify?
Tie one disputed claim to its sales configuration and market. Return the accepted wording, applicable configuration, market and supporting passage with the decision. Those fields make the correction executable; “use the current material” leaves its scope unresolved.
“Accessory included” on an image conflicts with “sold separately” in the copy in this illustrative product check. Ask whether the configuration on sale includes it. Keep a market-specific difference separate if both statements could be accurate under different conditions. The image and fact guide covers obtaining the product decision.
Schema.org defines SKU as a merchant-specific identifier for a product or service. Schema.org: sku Preserve the merchant or catalog context when matching records transferred between teams.
Retain the conflicting passages and their asset locations. The decision return should identify configuration, market and evidence location even when only a single word changes.
Which locations need their own closure evidence?
| Location | Evidence for closure |
|---|---|
| Image and embedded text | Replacement asset version and actual preview |
| Body and caption | Approved passage, language and implemented version |
| FAQ and attachment | Occurrences of the same condition and inspection result |
| Page not using the claim | Reason it is outside scope and who confirmed this |
Keep the factual decision, implementation and final inspection distinct. A corrected Chinese paragraph cannot close an unchanged English caption. Check the actual page or preview rather than treating an asset manifest as proof that the page uses the replacement.
The ecommerce content configuration guide helps identify where facts may appear. Add a preview version, inspection time and reviewer to each closure item.
How does this help a Chinese brand preparing ChatGPT product answers?
Use the approved product fact in the buyer's answer, then compare the supporting passage, approved answer and page preview. Inspect the claim together with the conditions that make it true, including captions and attachments. A location remains open if it presents a conditional capability as unconditional. Completion of this correction is a content record; a later ChatGPT mention needs its own observation.
For a technical B2B claim, inspect the relationship between the accessory and the capability it enables. Correcting “sold separately” is insufficient if a neighboring answer still implies the capability works without that accessory. Keep the source passage, approved answer and final preview connected, using the technical evidence brief to locate the limitation.
Independent content can proceed while a claim remains unresolved. If omitting its condition would mislead a buyer about suitability, keep that answer pending.
FAQ
The old “included” image reappears after closure. Is this a new product decision?
First establish whether the product fact changed. If it did not, reopen the original record with the returned asset, affected location and discovery time, then verify the replacement. If the configuration changed, obtain a fresh scope decision before inspecting the affected locations. The new inspection should cover the locations affected by the recurrence; unrelated pages need not repeat completed work.
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